952-200-3030 [email protected]

Reach in Motion

About Reach in Motion is

Reach in Motion offers support with:

  • Setting up the Lyft app and creating your account
  • Assistance with Lyft Passes using waiver funds
  • Monthly funding for your Lyft Pass
  • Basic troubleshooting solutions with Lyft Pass

 

Reach in Motion provides transportation to people with disabilities living in Minnesota. connectabilities
Referral Form

Who qualifies for Reach in Motion?

To qualify for Lyft, individuals must meet the following criteria:
  • Be on a country or state waiver
  • At least 18 years old
  • Have a smart phone

To learn more about Lyft and the Lyft Pass process, please click here to view a short video.

Case Manager Information

Here are some helpful resources to help the person you support with Reach in Motion or to determine if they qualify for the service through their waiver. Reach in Motion charges a $28 monthly fee.

Important Note: Reach provides funding for Lyft Passes but does not provide technical or customer support for Lyft. For any Lyft-related issues, please contact Lyft directly by clicking here.

Referral Form
Is the person you support a good candidate for Lyft?

The person you support must have:

  • Smartphone Access: They must have a smartphone.
  • Payment Ability: They must have a debit or credit card with a minimum balance of $25.
  • Navigation Skills: They must be able to independently navigate the help chat in the Lyft app.
  • Communication Skills: They must be able to communicate with Lyft Support via email.
What can our Reach in Motion Transportation Coordinator help with?

We can help assist with:

  • Lyft Pass Issues: If your Lyft Pass isn’t showing up.
  • Access Problems: If you’re unable to access your Lyft funds.
  • Balance Visibility: If your Lyft funds aren’t visible.
What can Reach in Motion not assist with?

We can not assist with:

  • Driver-Related Issues: Concerns about driver behavior or performance.
  • Payment Disputes: Charges made to personal payment methods.
  • Ride Availability: Drivers not arriving as expected.
  • App Guidance: Instructions on how to use the Lyft app.
  • Support Requests: Submitting support tickets through Lyft Help.
  • Account Access: Help with locked accounts, password resets, or updating account information.
What if I have questions about Lyft?

For any questions related to Lyft, please visit the:

Are there any videos available to learn about Lyft & how to use it?

Check out our Lyft video library for basic questions about Lyft. Additional videos will continue to be added. If you need specific help related to Lyft, please visit the Lyft Help Center.

    Lyft Information

    Lyft is a ridesharing service that connects people who need a ride with drivers using their personal vehicles. Through the Lyft app, you can quickly request a ride, see the cost upfront, and track your driver’s arrival. It’s a convenient, cashless way to get where you need to go, whether it’s a quick trip to the store or a ride to work. Lyft offers different ride options, like shared rides to save money or larger vehicles for bigger groups.

    Check out our most frequently asked questions about Lyft.

    How do I request a ride using my Lyft Pass?
    Requesting rides in the app
    Once you’ve downloaded the Lyft app and created an account:
    1. Tap ‘Search destination’ and enter your drop-off location
    2. Select your preferred ride type. You can learn more about different types of rides at Lyft ride types overview.
    3. Tap ‘Select Lyft’
    4. Confirm or change your pickup location before tapping ‘Confirm and request’
    Once you’ve enabled GPS locating in your phone settings, the Lyft app will automatically set your current address as the ‘pickup’ location.
    To add an extra stop during a ride, tap the ‘+’ icon next to the listed addresses at the top of the ride screen.

    If you’re making a stop or going to leave the car for more than 5 minutes, ask the driver to end the ride. Then, request a new ride when you’re ready to go to your next destination. For additional information, please visit:

     

    What if I have an issue with my Lyft ride?

    For any ride issues including lost & found, my driver’s photo doesn’t match and additional items, please visit the Lyft help center.

    How do I update my Lyft profile or phone number?

    Some parts of your account can be changed in the Lyft app, while others require you to reach out to Lyft. To learn more, visit:

     

    If you change your phone number, don’t create a new account. Instead, update your old account with the instructions below. If you create a new account, you could lose account info (including your star rating and total ride count). To learn more about changing your phone number, please visit:


    What are some important Lyft features I should know about?

    The “Lyft Basics” section on Lyft’s Help Center provides essential information for both riders and drivers, including an overview of ride types, the driver and passenger rating system, pairing processes, coverage areas, and how to find rides on the map.  To learn more visit:


    Patient Responsibility & Spend Down

    If you receive support through your county case manager and a state waiver, you may be responsible for a state-mandated Spend Down or Patient Responsibility. This means that, as part of your agreement to receive waiver support, you are required to pay a portion of the cost each month.

    If you receive an invoice from Reach for Resources, it reflects your state-managed Spend Down or Patient Responsibility. Timely payment is essential to avoid any disruption in your coordinated services.

    Question?

    Have a question about our Transportation Services? Please contact our Transportation Manager, at [email protected].

    You can also check out our Reach in Motion Video Library for step-by-step guides on using Lyft and Lyft Pass.

    If you have filled out a referral form or are an active participant in Reach in Motion and need assistance with:

    • Your Lyft Pass not appearing
    • Troubles accessing your Lyft funds
    • Not seeing your available Lyft funds
    Please use the button below to schedule a 30-minute Microsoft Teams meeting with our Transportation Manager.
    Schedule an Appointment
    Important Note: Reach funds your Lyft Pass but does not provide technical or customer support for Lyft. For any Lyft-related issues, please contact Lyft directly by clicking here.