952-200-3030 [email protected]

Reach in Motion

About Reach in Motion is

Reach in Motion offers support with:

  • Setting up the Lyft app and creating your account
  • Assistance with Lyft Passes using waiver funds
  • Monthly funding for your Lyft Pass

 

Reach in Motion provides transportation to people with disabilities living in Minnesota. connectabilities
Referral Form

Who qualifies for Reach in Motion?

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Case Manager Information

Here are some helpful resources to help the person you support with Reach in Motion or to determine if they qualify for the service through their waiver.
Important Note: Reach provides funding for Lyft Passes but does not provide technical or customer support for Lyft. For any Lyft-related issues, please contact Lyft directly by clicking here.
Referral Form
Is the person you support a good candidate for Lyft?

The person you support must have:

  • Smartphone Access: They must have a smartphone.
  • Payment Ability: They must have a debit or credit card with a minimum balance of $25.
  • Navigation Skills: They must be able to independently navigate the help chat in the Lyft app.
  • Communication Skills: They must be able to communicate with Lyft Support via email.
What can Reach in Motion help with?

We can help assist with:

  • Lyft Pass Issues: If your Lyft Pass isn’t showing up.
  • Access Problems: If you’re unable to access your Lyft funds.
  • Balance Visibility: If your Lyft funds aren’t visible.
What can Reach in Motion not assist with?

We can not assist with:

  • Driver-Related Issues: Concerns about driver behavior or performance.
  • Payment Disputes: Charges made to personal payment methods.
  • Ride Availability: Drivers not arriving as expected.
  • App Guidance: Instructions on how to use the Lyft app.
  • Support Requests: Submitting support tickets through Lyft Help.
What if I have questions about Lyft?

For any questions related to Lyft, please visit the:

Lyft Information

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Information 1

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Information 2

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Information 3

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Patient Responsibility & Spend Down

If you receive support through your county case manager and a state waiver, you may be responsible for a state-mandated Spend Down or Patient Responsibility. This means that, as part of your agreement to receive waiver support, you are required to pay a portion of the cost each month.

 

If you receive an invoice from Reach for Resources, it reflects your state-managed Spend Down or Patient Responsibility. Timely payment is essential to avoid any disruption in your coordinated services.

Question?

Have a question about our Transportation Services? Please contact our Transportation Manager, at [email protected].

If you have filled out a referral form or are an active participant in Reach in Motion and need assistance with:

  • Your Lyft Pass not appearing
  • Troubles accessing your Lyft funds
  • Not seeing your available Lyft funds
Please use the button below to schedule a 30-minute Microsoft Teams meeting with our Transportation Manager.
Schedule an Appointment
Important Note: Reach funds your Lyft Pass but does not provide technical or customer support for Lyft. For any Lyft-related issues, please contact Lyft directly by clicking here.